One client. 25 years.
The whole operation.
The National Police Defense Foundation became an EGS client in December 2001, weeks after EGS was formed. It has never left.
Anyone can show a portfolio. Few can show a relationship.
A logo wall proves someone hired you once. Twenty-five years inside one organization proves something harder: that the mission keeps growing on what you build, and that you stay.
The portfolio model
- ✕Many logos, one project each
- ✕Project ends, vendor leaves
- ✕Knowledge walks out the door
- ✕Proof is a screenshot
The relationship model
- ✓One client, every system
- ✓The work never left production
- ✓Institutional memory, retained
- ✓Proof is still running
This relationship is what “the operating layer” means in practice. →
Everything EGS runs for NPDF
Public Website & Digital Presence
npdf.org and donations.npdf.org, designed, built, and managed — guided by audience research, personas, and journey mapping.
Online Store & Donations
The merchandise store, membership commerce, and secure donation experience that turn supporters into funding.
Membership Operations
Membership and photo ID renewals, civilian, student, and public safety programs, Safe Cop plates, and the awards dinner journal.
CRM & Donor Management
The Bloomerang CRM migration and the centralized member, donor, and constituent data it now holds.
Cloud Environment
Microsoft 365, SharePoint Online, and Teams — migrated from legacy servers, administered ever since.
Security & Access
Multi-factor authentication, conditional access, data loss prevention, and access reviews. Watched continuously, reviewed weekly.
Digital Outreach
The Google Ad Grant — up to $10,000 per month in search advertising — plus paid social and social media management.
Day-to-Day Support
The direct line. Support, administration, and user lifecycle management, answered by the team that built the systems.
“EGS has helped transform our business operation which has enhanced the growth of our online presence… Their efforts have protected the NPDF from being victimized, as evidenced by the fact that over 25 years the NPDF has never been hacked!”
Joseph Occhipinti
Founder & Executive Director, National Police Defense Foundation
A client relationship since 2001
Each facet of the relationship, in depth
One engagement, four working parts. Each one runs deeper on its own page.
Cloud Modernization
The move from legacy systems to a modern, secure, collaborative cloud environment — and the operation of it ever since.
User Research & Journey Mapping
The redesign of npdf.org and donations.npdf.org started with people, not pages: personas and journey maps for the officers, members, donors, and supporters the sites serve.
Commerce That Funds the Mission
The online store, membership commerce, and donation experience — secure payments, one-time and recurring giving, and the merchandise that supports the Foundation’s work.
The Everyday Operation
The part that never shows up in a portfolio: remote support answered directly, permissions that follow people as they join and leave, security watched continuously, and an environment tuned as the Foundation changes.
Now, about your organization.
Tell us what you're trying to grow: the mission, the membership, the operation. We'll talk through what it would take to run it.